What's with all the "No Smoking"

8/6/2015

Dear Bob,
I appreciate that you asked in an email for my feedback. We loved the suite! It was really clean, beautifully decorated, and I liked the kitchen corner! The use of space was really great--the reading nook, storage, etc.
I did have a suggestion. I know you would have no way to know this, but Michael and I are staunch non smokers. I think having your non smoking policy listed on the website as well as the sign in the suite is sufficient--no need to mention it in an email, too. Also, maybe have some kind of little sign where people staying in each suite should park? It just felt a bit unwelcoming to get the parking information in an email right before we arrived, including our car could be towed. Of course, we didn't want that to happen, but it didn't feel friendly. These are minor quibbles, but I thought I would mention it since you asked.
N&M

1 Comment

Warden Bob

8/5/2015 08:34:51 pm

Dear N.,
Thank you very much for all of your remarks. I really appreciate you taking the time to help us out. You are the rare guest that has managed to read all of our policies. You may be surprised to know that people actually tell me they don't read emails. We have guests who arrive with no idea where they are going, what time they are expected and what they are to do to get into the rooms.
The neighbor who owns the garage and house next door to Union Cottage complains to me regularly about our guests parking on the pad in front of their garage blocking their access. This happened twice last week where they have come home and cannot get into their own garage because our guests have parked on their property. If this happens and they cannot find the people who are parked there they have no choice but to have them towed. I personally would never park in front of someone else's garage but there are people who do it regularly.
On two occasions in the last year we have had people smoke in one of the rooms. It is unfortunate that we must beat people over the head's with our information but some do not read. When someone smokes in a room we must cancel reservations for a minimum of four days to clean the room adequately. You can imagine the inconvenience this must be in a town with limited accommodations.
We have tried milder approaches in communication.
I am afraid they have failed. This has resulted in our current level of rhetoric.
Thank you for staying with us and for taking the time to share your advice. I hope you can visit with us again.
Bob

What's with all the "No Smoking"

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